If you do not have the CommBank app and are unsure if the caller is legitimate, hang up and contact us via verify. If you receive a call from anyone claiming to be from the Commonwealth Bank, request they use CallerCheck to identify you. Never provide remote access to your device or PC.Never download software or update software where they have sent instructions to do so.Never tell them your token passwords, NetBank passwords, NetCodes or usernames for your CommBiz Service.
If you are speaking to someone claiming to be from Commonwealth Bank, whether they seem to be legitimate or not:
We’ll also never ask you to transfer money, download software or get you to login via a link sent through email or SMS. Whilst our fraud team may contact you to verify a transaction, we’ll never ask you for sensitive banking details such as NetBank or CommBiz token/passwords, PIN’s or NetCodes. Gain remote access to your computer by requesting you to download software applications such as, AnyDesk or logging into fake CommBank websites.Provide information that seems genuine in order to convince you to provide your user ID, password, security questions or token.These scammers are extremely convincing and will often: Find out more about how to recognise hoaxes and what to do if you see one.īoth business and retail customers are currently receiving calls from scammers (often with UK/British accents) claiming to be Commonwealth Bank staff. Keeping your accounts safe is our priority. In this case the best thing you can do is hang up and call on an organisation’s officially listed phone number to verify the communication Be aware that scams can also come via the telephone with people pretending to be from a reputable organisation who try and gain access to your computer, bank account and money.Report suspicious emails or texts to then delete them straight after.
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